I’m having some Samsung problems.
In late October, I bought a 65 inch Samsung smart LED TV. I bought it from Best Buy, and because it was quite expensive I decided to take the extended warranty. I don’t normally do that, but it may turn out that that was a good decision. A couple of nights ago, I was watching the Olympics and much to my surprise, the TV would repeatedly shut itself off and restart again. Now recently I had had trouble with my receiver, and I figured this was the receiver acting up again. I didn’t really want to disconnect the receiver, since it had so many speaker wires and HDMI connections, but eventually I did. I was mentally prepared to take it back for repair, for the second time. Much to my surprise however, when I connected the cable box to the television directly and turned it all on, the problem was still present. In fact it soon got worse in that the TV would cycle through its power on and off cycles with no opening logos on the screen at all. Time to invoke the Best Buy warranty.
When I called their number, I was transferred to a company in British Columbia that does their service work or at least does service work for Samsung during the first year of purchase. That would’ve made the call on Monday evening, and a very nice man arranged for a diagnostic call on Friday sometime between 9 AM and 4 PM. I didn’t like the term diagnostic call, as I really would’ve preferred a repair call, for the reason that I’m going to explain now.
It turns out that two years ago we bought a large and very beautiful Samsung refrigerator, a side-by-side door unit that at the time was their largest capacity. This was when we were doing our kitchen renovation. For two years, the refrigerator worked wonderfully. Then last Labor Day it started to give us problems by running continually. We were able to get a diagnostic call after about a week. Are you starting to get a pattern? The diagnosis was that a certain part was needed but alas the part was not in stock, and in fact would not be in stock for many weeks, until the end of October in fact. This gave Diane an opportunity to buy a second refrigerator which we put in the basement next to the upright freezer. So, after about a week without a refrigerator, we were able to struggle through but it was inconvenient.
It looks to me as if the TV will go through the same pattern. I’ll let you know.
Now it’s true that any piece of electronics can go through what is called an infant mortality issue. Failures occur in modern electronics either very early in their life, or very late in their life when their normal lifetime comes to an end. If you draw a graph, it looks very much like a bathtub. Lots of failures early, then along period with a very low failure rate, followed by the end of service life rise in failure rate. The thing is, I’ve gotten very used to having consumer-electronics simply not fail. Oh, I should mention the refrigerator had two problems, one of which was an electronic problem, the other was a mechanical part. I think the same statistical issues apply.
On a more positive note, my Dodge 2005 Caravan has given me very few service issues. However, this week, at 103,000 km, it did need a brake job. This would be its first brake job. New front rotors and pads were needed. However the rear drum brakes only needed a little bit of cleaning and adjusting. As you can see, I’m pretty easy on the brakes. I tend to avoid high speeds, and leave lots of room between me and the vehicle ahead. That’s something I wish everybody would do, not just in the winter, but all around the year because it tends to allow everyone to get where they’re going a little faster. It’s also a lot less stressful.